Terms and Conditions of Sale

Effective Date: May 4, 2026

Welcome to ColdCultureWear.com, the official website of Cold Culture Wear LLC. These Terms and Conditions of Sale ("Terms") govern all sales transactions conducted through our website. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before proceeding with your purchase.

1. Company Information

• Company Name: Cold Culture Wear LLC
• Address: 0776 Eastlawn Avenue, Migrate, Kentucky 41905, United States
• Phone Number: +1 502-602-3781
• Customer Support Email: help+ColdCultureWear@thesupport.care
• Website: ColdCultureWear.com

2. Customer Support

Our customer support team is available to assist you with any inquiries or issues you may have. Customer support hours are from 8:00 AM to 6:00 PM CST, Monday through Friday. You can contact us at +1 502-602-3781 or via email at help+ColdCultureWear@thesupport.care.

3. Order Process

All orders placed through ColdCultureWear.com are subject to acceptance and availability. You will receive an email confirmation once your order has been accepted. Please ensure that all details provided during the ordering process are accurate and complete. We reserve the right to refuse any order for any reason at our discretion.

4. Payment Terms

All prices displayed on our website are in United States Dollars (USD) and are exclusive of applicable taxes and shipping charges unless stated otherwise. Payment must be made in full at the time of ordering. We accept various payment methods, including credit cards and other electronic payment options as indicated on our website.

5. Delivery

• Delivery Zones: Our products are available for delivery within the United States only.
• Delivery Times: Announced delivery times range from 5 to 9 business days from the date of order confirmation.
• We are not liable for any delays in delivery due to circumstances beyond our control, including but not limited to, acts of God, natural disasters, or transportation disruptions.

6. Returns Policy

We accept returns for products within a 14-day period from the date of delivery. Returned items must be unused, in their original packaging, and in the same condition as when received. To initiate a return, please contact our customer support team for further instructions. Refunds will be processed to the original payment method used for the purchase.

7. Limitation of Liability

To the fullest extent permitted by law, Cold Culture Wear LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use our website or products. Our liability is limited to the purchase price of the products you ordered from us.

8. Force Majeure

We are not responsible for any failure to perform our obligations under these Terms if such failure is caused by events beyond our reasonable control, including but not limited to, acts of God, wars, strikes, pandemics, or other unforeseen events.

9. Governing Law

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Kentucky, without regard to its conflict of law principles.

10. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute informally. If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Kentucky, and the language of the arbitration shall be English.

11. User Obligations

By using our website and purchasing our products, you agree to:

• Provide accurate and truthful information during the ordering process.
• Comply with all applicable laws and regulations related to the use of our website and products.
• Not engage in any fraudulent or illegal activities.
• Respect the intellectual property rights of Cold Culture Wear LLC and third parties.

12. Amendments

We reserve the right to amend these Terms at any time without prior notice. Any changes will be effective immediately upon being posted on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of the Terms, which shall remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Cold Culture Wear LLC regarding the sale of products through our website and supersede all prior agreements, understandings, or representations, whether oral or written.

Thank you for choosing Cold Culture Wear LLC. We appreciate your business and are committed to providing you with quality products and excellent customer service.